Call Catch Scotland is the trading name of Marie DeMarco, operating as a sole trader in Scotland.

Contact email: info@callcatchscotland.co.uk

These terms apply to businesses using Call Catch Scotland’s missed-call answering and enquiry capture service.

Call Catch Scotland helps businesses capture enquiries when they are unable to answer incoming calls.

Depending on the agreed setup, the service will:

• Answer calls that the customer’s business is unable to answer.
• Respond using the customer’s agreed business name.
• Ask callers for their name, callback number, postcode and details of the work required.
• Send captured enquiry details to the customer by SMS and email.
• Send a confirmation message to the caller when a suitable mobile number is available.
• Operate using appropriate telephone, messaging, automated and AI-assisted call-handling systems.

The customer’s telephone will continue to ring normally before unanswered calls are directed to the agreed Call Catch Scotland service.

Call Catch Scotland does not provide technical trade advice, prepare quotations, arrange appointments, guarantee response times, or make commitments on behalf of the customer unless specifically agreed in writing.

The following monthly packages are available:

• Starter: Up to 20 missed calls per month — £99.
• Growing: Up to 40 missed calls per month — £149.
• Busy: Up to 75 missed calls per month — £199.
• High Volume: Up to 120 missed calls per month — £249.
• Over 120 missed calls: Bespoke pricing, available on request.

The customer’s selected package and monthly price will be confirmed before the service begins.

A handled missed call means an incoming call answered by the Call Catch Scotland service on the customer’s behalf. A call may count towards the monthly allowance even if the caller does not provide all requested information.

Calls disconnected before being answered by the service do not count towards the allowance.

Where a customer approaches or exceeds their monthly allowance, Call Catch Scotland may contact them to discuss a more suitable package or an agreed alternative arrangement.

Additional charges will not be applied without the customer’s prior agreement.

The service operates on a rolling monthly basis.

There is no fixed-term or long-term contract.

Customers may cancel at any time by providing at least seven days’ notice, in accordance with section 12.

Use of the service is subject to these Terms & Conditions even though there is no minimum fixed contract period.

Monthly subscription payments are due in advance.

The service will normally begin once the agreed payment has been received and the customer’s setup has been completed.

If a payment is missed, overdue or unsuccessful, Call Catch Scotland may pause or stop the service until payment is received.

Any additional setup charges, call-handling charges or other fees will be explained and agreed in advance.

The customer is responsible for any charges applied by their own telephone provider, including applicable call-forwarding or diversion charges.

Call Catch Scotland will check the customer’s existing phone setup and use the safest suitable missed-call connection.

Any required setup arrangements will be confirmed before the service goes live.

We aim to activate new customers within approximately 24 to 48 hours where reasonably possible. Activation times may vary depending on telephone arrangements, customer availability, network providers and third-party systems.

Activation times are estimates and are not guaranteed.

The customer must provide accurate business information, notification contact details and any agreed call-handling instructions.

The customer is responsible for:

• Providing accurate and up-to-date business, telephone, SMS and email details.
• Approving the agreed call-handling and missed-call connection arrangements.
• Keeping their telephone service and any necessary forwarding arrangements active.
• Advising Call Catch Scotland promptly if their contact details, opening hours, service area or call-handling requirements change.
• Reviewing received enquiries and contacting callers directly.
• Ensuring any response times, quotations, appointments or promises made to callers are appropriate for their business.
• Ensuring they have an appropriate lawful basis for receiving and using callers’ personal information.

Call Catch Scotland is not responsible for a customer’s failure to respond to enquiries or for information sent to incorrect contact details supplied by the customer.

Call Catch Scotland aims to provide a reliable missed-call answering and enquiry capture service.

However, uninterrupted availability and 100% call capture cannot be guaranteed.

The service may be affected by circumstances outside our reasonable control, including:

• Telephone network outages or congestion.
• Internet or connectivity issues.
• Problems with call forwarding or diversion settings.
• Third-party system interruptions.
• Mobile network or email delivery delays.
• Incorrect customer contact details.
• Caller disconnections or incomplete information.
• Maintenance, technical faults or emergency events.

SMS messages, emails and caller confirmations are dependent on the relevant network, provider and recipient details.

Call Catch Scotland is not an emergency-response service. Where urgent or emergency assistance is required, callers should contact the appropriate emergency services or relevant professional directly.

Call Catch Scotland handles personal information in connection with providing the agreed service.

This may include:

• Caller names.
• Telephone and callback numbers.
• Postcodes and service locations.
• Enquiry and job details.
• Customer business names and contact details.
• Call dates, times and related service records.
• Call recordings or transcripts where the relevant features are enabled.

For caller information processed on behalf of a business customer, the customer will generally be the data controller and Call Catch Scotland will act as a data processor.

The purpose of processing is to answer missed calls, capture enquiry information, provide caller confirmations, deliver notifications and administer the agreed service.

Call Catch Scotland will:

• Process caller information only as necessary to provide the agreed service and in accordance with the customer’s documented instructions, unless otherwise required by law.
• Keep personal information confidential.
• Use reasonable and appropriate technical and organisational measures to protect personal information.
• Restrict access to people who need the information to provide or support the service.
• Assist the customer, where reasonably required, with requests concerning access, correction or deletion of personal information.
• Notify the customer without undue delay if Call Catch Scotland becomes aware of a personal data breach affecting that customer’s information.
• Assist the customer, where reasonably required, with relevant security obligations, breach investigations, data-protection impact assessments or consultations with the Information Commissioner’s Office.
• Provide reasonable information necessary to demonstrate compliance with applicable data-protection obligations.
• Cooperate with reasonable and proportionate compliance checks or audits where legally required.
• Return or delete customer information following termination of the service, where reasonably practicable and subject to legal obligations, necessary business records and secure backup arrangements.

Call Catch Scotland will not use callers’ personal information to market unrelated services to those callers.

Further information about the handling of personal information is available in the Call Catch Scotland Privacy Policy.

Call Catch Scotland uses carefully selected technology providers to operate its call-answering, messaging, automation, email and recordkeeping systems.

These providers may include:

• Twilio, for telephone and messaging services.
• Retell, for automated or AI-assisted call handling.
• Zapier, for workflow automation.
• Google, for email, document and recordkeeping services.

By using the service, the customer provides general written authorisation for Call Catch Scotland to use these providers, and other suitable providers performing equivalent functions, where necessary to deliver the service.

Call Catch Scotland will take reasonable steps to ensure relevant providers are subject to appropriate contractual and data-protection safeguards.

Where a significant change to the providers used would affect the processing of the customer’s personal information, Call Catch Scotland will provide reasonable notice and an opportunity for the customer to raise a justified objection.

Where personal information is processed or accessed outside the United Kingdom, appropriate safeguards will be used where required by applicable data-protection law.

Some call-handling systems may record calls or generate written transcripts where those features are enabled.

Any recordings or transcripts will be used only for legitimate service purposes, including enquiry capture, service administration, quality assurance, troubleshooting or compliance.

Where recording or transcription applies, Call Catch Scotland and the customer will take appropriate steps to ensure callers receive relevant privacy information and any required notification.

The customer is responsible for ensuring their own customer-facing privacy information accurately reflects the use of the agreed call-answering service.

Customers may cancel their service at any time by providing at least seven days’ notice by email to:

info@callcatchscotland.co.uk

Cancellation requests should clearly identify the business and the service being cancelled.

Where possible, cancellation will take effect at the end of the current paid monthly billing period.

If cancellation notice is received fewer than seven days before the next renewal date, the next monthly payment may become due before cancellation takes effect.

Payments already made for part-used monthly billing periods are not refundable.

Following cancellation, the customer is responsible for removing or updating any call-forwarding arrangements associated with the service.

Call Catch Scotland may suspend or end the service if payments remain outstanding, the service is misused, or continued provision would create a legal, security or operational risk.

Call Catch Scotland may make reasonable improvements or operational changes to the service from time to time.

Where a proposed change materially affects the customer’s service or monthly price, reasonable advance notice will be provided.

Customers who do not wish to continue following a material change may cancel in accordance with these terms.

Any agreed additional services or package changes will be confirmed before the revised charges apply.

Call Catch Scotland provides an enquiry capture and call-answering support service.

We do not guarantee that every call will be answered, that every caller will provide complete information, that every notification will be delivered instantly, or that the customer will secure work as a result of the service.

To the extent permitted by law, Call Catch Scotland will not be liable for indirect or consequential losses, lost profits, lost business opportunities, or losses arising from circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.

Customers remain responsible for following up enquiries, managing their own business operations and maintaining appropriate insurance.

Any questions, concerns, complaints or cancellation requests should be sent to:

Call Catch Scotland
Email: info@callcatchscotland.co.uk

We aim to respond to enquiries within a reasonable period.

These Terms & Conditions are governed by the laws of Scotland.

Any disputes will be subject to the jurisdiction of the Scottish courts.

Last updated: 24 August 2026